WHY DO YOU NEED TO ASK?
It is alright to ask questions about our services. We are open and happy to receive inquiries from you, to further clarify and explain our services.
We have made the list of the most common questions we received in a time-to-time.
If any case you can’t find your question here, feel free to contact us and our Representatives are more than welcome to answer it.
FREQUENTLY ASKED QUESTIONS:
how long will it take to complete the cleaning job?
We take cleaning seriously as we would like you to experience the premium cleaning that we assert.
The working hours of cleaning depend on the cleaning area and the services that we will provide. Our cleaners are professional and well experienced, that is why most of the time, it will take them roughly two to three hours for Regular or Standard Cleaning.
Will I always have the same house cleaner?
We want you to enjoy and continuously have a superior clean home that you have experience. But because of circumstances, if your preferred cleaner is unavailable to take the job, we will surely notify you ahead of time. Part of our premium service is making you decide if you would like us to send another Sparkly Maid of North Shore or re-schedule your appointment.
WERE You License, Insured, & BOnded?
Yes. Your safety and protection is our top priority. We also hire only professional and experienced cleaners. We conduct a thorough background check that meets the company's criteria, which includes attitude towards work.
We know that there are times that accidents are inevitable.
what type of products do YOu use?
We use Environment-Friendly Cleaning Agents. However, if there's a specific cleaning product that you wish us to use, we will surely welcome your request.
What About Payments?
Sending out your payment was made easy by Stripe. It's a software that prevents fraud, great online payment system, and technical infrastructure capabilities. We accept Visa, Discover, Mastercard, or American Express Debit or Credit Cards.
Payment Process
On setting up your appointment, we will ask for your credit card information for us to proceed with the process and reserve the date for you. Three or two days before your scheduled appointment, we will place a hold on the amount of the service that you opted-in but, you don't need to worry as we will only charge your card once the service has been rendered.
CanCellation
Since everything has been set before your schedule date, a late cancellation fee of $70 will be charge, only if you cancel within 48 hours of the agreed appointment date. This fee also applies if our cleaners are unable to enter the home. For example, if the client is not home or if no access is otherwise provided or arranged.
